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Welcome to Neptune Technology Group’s online booking website. Please type your Reference number below to begin the booking process.

At Neptune, the safety and well-being of both the property owner/occupant and our technicians are always our top priority. Rest assured that we are actively monitoring the COVID-19 situation and are taking precautionary measures to aid in keeping our communities safe.

As part of the essential service of providing safe and clean drinking water to our utilities’ customers, we are committed to implementing best practices to help prevent the spread of disease while ensuring a high level of customer service.

For updated safety information please visit neptunetg.com/safety

To book your appointment, please complete the following:
 
Your reference number can be found on all of the material delivered to you by Neptune with the exception of our door tag.

If you've found this site because you received a pamphlet or booklet from Neptune regarding your water meter appointment, your reference number will be found on the cover beneath the web site link.

If you've found this site because you received a letter from Neptune regarding your water meter appointment, your reference number will be found at the top left hand corner of the letter beneath your address information.
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If at any point you would like to speak to a call centre representative, please contact us at 1-800-667-4387. The call centre is open Monday to Thursday from 8:00AM to 8:00PM (EST) and Friday from 8:00AM to 6:00PM (EST).